General Questions
Where do you ship to?
We ship to anywhere within Canada including all ten provinces and three territories.
Do you ship outside of Canada?
No, we only ship within Canada.
Who is eligible to make a purchase?
You must be 19 years of age or older and residing in Canada to make a purchase.
What is the currency used on the site?
The currency used on the site is Canadian dollars (CAD).
How can I get in contact with you guys if I have further inquiries?
Payment & Returns
What payment options are available?
We accept Interac e-transfer only at the moment.
What is Interac eTransfer?
Interac e-Transfer (also known as an Email Money Transfer) is a retail banking service that allows Canadian customers to send and receive money using their email and online banking.
What is your refund/exchange policy?
Your order is eligible for a refund or exchange if any item inside is damaged, defective, or not as described.
What if I have an issue with the product I ordered?
Orders & Shipping
What are the shipping options and rates?
We currently offer Canada Post’s Xpresspost (2-4 business days) for $18.00. We also offer local courier for customers within Metro Vancouver and Fraser Valley. We offer free shipping to orders with a total of $200.00 or over.
How will my order be packaged?
Your products will be packed in a discreet, smell proof, mylar bag, which is heat and vacuum sealed, and then shipped in a plain, unmarked box or large envelope depending on the order size. Our method of packaging allows for maximum freshness, odour protection, and privacy from unwanted attention.
When will my order ship out?
All orders placed before 12:00 PM (PST) will be processed and shipped the same business day. Orders submitted after 12:00 PM PST, or on weekends and statutory holidays, will be processed and shipped on the next business day.
How can I track my package?
You can track your order on the Order page, or you can go to Canada Post’s website and enter your tracking number.
Can I cancel my order?
Rewards Program
What is WeGotTheGood’s Reward Program?
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